Snapchat bites back: the hilarious response to a user petition

Snapchat bites back: the hilarious response to a user petition

Oh snap!

Site: Ros Brennan

More than 1.2 million disgruntled Snapchat users took to the internets to voice their discontent, but the app isn't having a bar of it...

Snapchat's latest redesign wasn't exactly welcomed with open arms. Quite the contrary actually, with more than 1.2 million unhappy snappers signing a petition to reverse the update.

Titled "Remove the new Snapchat Update", the petition highlighted the users dissatisfaction with a design major overhaul which delineated the ‘friends' content from brand and advertiser content.

Snapchat's hilariously dismissive response? You'll get used to it.

In a Wednesday response, Snapchat parent company Snap Inc. wrote, "We hear you, and appreciate that you took the time to let us know how you feel. We completely understand the new Snapchat has felt uncomfortable for many."

The company went on to explain that many of the features of its freshly designed app - which has separated posts and messages from friends and more professionally produced content - will get better over time.

The Friends page, for instance, will learn which people users interact with more frequently and place them at the top of the list. The Discover page, meanwhile, will show content from brands that a user is most interested in. Other soon-to-come updates will make it easier to customize the experience.

"This new foundation is just the beginning, and we will always listen closely to find new ways to make the service better for everyone," the response continued. "We are grateful for your enthusiasm and creativity. We are very excited for what's ahead."

Will their dismissive response placate users into submission, or will the user engagement take a nose dive? Only time will tell.

Snapchat bites back: the hilarious response to a user petition (фото 1)

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